WOW. We’re 8 Now!

but we remember 2012…Marvel’s The Avengers (one the highest-grossing films of all time) was released and in that same year, Neal Juern was starting to make a name for himself as a one-man IT shop working out of a small office in San Antonio having secured a hand full of clients in his first year as a managed security and services provider or “MSSP”. Coincidence? We don’t think so.

“We were what you would call a one-man IT shop, basically that meant I wore a lot of hats and kind of did everything, just had a handful of customers and providing IT support and services. Now we are in our 8th year…” - Neal Juern, President/CEO

Neal quickly got to work on a “Captain America transformation” of his own, beefing up his clientele and his staff little by little, and every year developing his business practices to start positioning himself as the best and safest choice for managed cybersecurity and IT services in the San Antonio area.

For 8 years, we have made it our mission to bring high quality IT support to small and medium-sized businesses in the greater San Antonio, Texas area. We may not have a shield made of Adamantium and Vibranium like The Captain, but no other IT company can touch our help desk’s fast response time of 3 minutes or less, our execution of smooth cloud migrations, the superior knowledge of our IT experts and their ability to deliver IT solutions that keep you on track, or our dedication to protecting your data from the latest security threats.

Over the course of last year we were superheroes in our own way, by winning a few industry awards, growing in size, and not to mention Neal has been invited to speak at a number of local association events to educate business owners about cybersecurity best practices and Why Your Antivirus Is Useless Against The #1 Security Threat To Your Business, the growing threat of IoT devices and how IoT Devices Are Leaving Your Company ‘Back Door’ Wide Open for Hackers, and correcting poor password management because most people are doing it wrong. To read more about improving your password management practices visit our blog post, Passwords: You’re Doing It Wrong.

Associations Neal Juern Was Invited To Speak To:
The American Subcontractors Association of San Antonio, The Associated Builders and Contractors of San Antonio, Plumbing Heating and Cooling Contractors, The Association of Accountants and Financial Professionals in Business, MCA-SMACNA of San Antonio, San Antonio Pipeliners Association

We’ve also implemented a few new client programs this year like our new Referral Program, giving current clients a chance to win a $100 visa gift card for every referral they make who sets an appointment with us for a Free IT Network Assessment (a $427 value). They also get their name entered into an annual drawing for their chance to win a brand-new JT Machines™ computer. We also have a new Client Appreciation Program where we send our clients a sweet token of our appreciation periodically that helps us let our clients know how much we love supporting them.

 

Year 8 Milestones:

  • Doubled Help Desk Personnel. We’ve hired more techs to support the rising complexity of our clients’ growing IT systems and match the sophistication of cyber threats overwhelming their operations.

 

  • Named Top 100 MSPs Worldwide. We were pleased to have been the only San Antonio IT firm listed as one of the top global managed service providers for March 2020 by The Manifest.

 

  • Named Top IT Services Firm In Texas. We received a Clutch Leader Award as a Top IT Services Firm in Texas highlighting the top providers out of thousands of others. Clutch also interviewed some of our clients and created an in-depth client review that provides insights to future clients.

 

  • Won Cybersecurity Award. Because we take cybersecurity seriously, we’re constantly looking for ways to improve our defense solutions using the latest security tools the industry has to offer. One cybersecurity company, ThreatLocker, noticed our “commitment and dedication to protecting businesses from cybersecurity threats”. We were deeply honored to have received a Gold Partner Award from ThreatLocker, one of only 3 worldwide at the time.

"Having a zero trust protection solution has been a great addition to the cybersecurity solutions we use to protect our customers. We have already seen tremendous benefits from using Threatlocker and we are very proud to be only the third company worldwide to become a Gold Partner. We really see Threatlocker as a strategic partner in helping us accomplish our mission of always protecting customer data." 

- Neal Juern, President/CEO, Juern Technology

 

  • JT Machine™ Computer Sales On The Rise. In late 2018, we introduced our very own brand of mini desktop computers called the JT Machine™ that are specifically built-for-business and come with an excellent 3-year warranty. This time last year we were only selling about 1 JT Machine™ a month and today we’re selling an average of 15 computers every month with nothing but positive feedback from our clients. Demand for these small, quiet and fast computers is high and the price is relatively low so we have to make sure to not run out of stock the way they’re flying off our shelves.

 

We look forward to continuing to provide the level of IT support that even Captain America would be proud of, and guiding our clients through the ever-ripening cybersecurity and privacy laws that are sure to only get more stringent as cyber-criminal tactics evolve. Thanks to the trust that our valued customers have placed in us, we are able to move forward with our mission of bringing high-quality IT security and IT services to businesses in San Antonio and we won’t stop until we are recognized by everyone in our area as the best and safest choice for managed services. **Dab**

 

     Juern Technology is a San Antonio Managed IT Services Provider helping small and medium-sized businesses manage their technology. No other IT services company in San Antonio can touch our fast response time of 3 minutes or less, personalized service with our around-the-clock local Help Desk, live-answered phones, or our ability to deliver technology solutions that keep your projects on track, your remote workers connected, and your data safe. Our service philosophy is proactive, not reactive.  With state-of-the-art network monitoring and management, we manage your network 24/7 to identify issues and address them BEFORE they become problems, rather than putting out fires. To schedule a Free IT assessment call us today at (210) 245-6900.