Why should I switch to Juern Technology from my current IT company?

It’s easy to switch to Juern Technology! No other IT services company in San Antonio or Austin can touch our ability to seamlessly onboard new clients WITHOUT disrupting your workday. If you’re feeling like you’ve outgrown your current IT solutions, or you suspect you are not getting the services you are paying for, then we can help solve your computer headaches. We deliver fast, responsive support when you need it while never talking over your head. With support requests resolved on the same day they are opened, 85 percent of the time, you can get back on track faster. We never outsource our help desk. We’re an award-winning cybersecurity company, and we DO NOT nickel and dime you or sell you more than you need. We provide FLEXIBLE contracts (usually one-year contracts or we also have month-to-month options at a slightly higher rate). We provide 60 days of UNLIMITED support at the beginning of your contract no matter what. And if you’re not satisfied after the first 30 days, we have a 100% money-back guarantee. You deserve us.

How does Juern Technology Managed IT Services work?

New clients are guided through onboarding within 30 days of their contract start date. Once you are onboarded with our agents installed in your environment, backups of your data secured, and IT documentation started, our team will begin your Technology Alignment to audit your technology and find what is dragging you down and what can be improved to gain efficiency. At this point, we will work with you to plan and execute projects needed to help you reach your business goals faster. We will meet with you quarterly to review your technology, to plan how to position you for greater growth. Our ongoing services will ensure your business runs smoothly, your data is protected, and your remote workers stay connected. You can count on our responsive help desk to be available whenever you need help. Submitting a service request is as easy as calling, emailing, opening a ticket in our desktop app, or submitting an online form. And when you need someone in person to help you resolve a computer issue, we’ll be there right away. We give you transparency into everything we are doing to protect your business and any documentation we keep about your company’s network. Typically, our flexible contracts last 12 months and our contracts do not auto renew.

How big is your staff?

Our staff of over a dozen knowledgeable technicians are dedicated to same-day ticket resolution, they never talk over your head, and they are happy to help day or night.

Do you offer onsite support?

Yes! When our clients need help with something in person, like installing new hardware, we’ll send out one of our local technicians to help them right away. We don’t charge extra for this service, it is now included when you hire Juern Technology for IT support.

Do you have a guarantee?

We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems. We’ll also give you a 60-day money-back guarantee, if you’re not happy for any reason you don’t pay us a dime!

How much do you charge for IT services?

In general, our agreements last 24 months and you can expect to pay a monthly service and support fee for each computer that accesses your company’s network and each user with an email address. Because your business is unique, we cannot provide generic pricing here. We work with each business to create a contract that is based on an in-depth evaluation of your company’s computer network, business goals, and level of IT support needed. Typically, new clients can choose between a contract that includes a block of support hours or a contract with unlimited support. Getting a quote is easy! Click here to book a free IT Discovery Call now.

What services do you offer?

We deliver IT services and IT support that includes 24/7 responsive help desk support, onsite support, setting up new employees, offboarding employees, ongoing proactive support, hardware purchasing, zero-trust cybersecurity, excellent CIO advice you can trust, software licensing, and technology that runs smoothly.

We can also help you with projects like moving your server, files, data, email, desktop, and applications off-site (cloud migrations). If your business is moving, we can help you plan and set up your networking to streamline your technology. Setting up a new phone system is easy when you get help from an experienced IT firm, we’ll help your VoIP phones in a flash. Need help setting up a cool new tech for your conference room to impress clients? We can help with that too.

Why do you charge more than other IT companies?

Juern Technology is uniquely positioned to protect small and medium-sized businesses from the latest cybersecurity threats like ransomware, viruses, and other malware. We have invested thousands of dollars in top cybersecurity tools to monitor and protect your data around the clock, so you can have the benefits of enterprise solutions at an affordable price. Even with the staggering labor shortage, we never outsource our help desk, we only hire local Texas IT professionals. Unlike our competitors, we don’t outsource to another country to save money. We’re dedicated to providing powerful protection against the tsunami of cybercrime aimed at small businesses and providing our responsive 24/7 local help desk with friendly customer service that exceeds expectations. We never sell a client less than they need and we won’t nickel and dime you. We also include services that other IT companies charge for that can end up costing you thousands in extra fees!

What is your current hourly rate for projects? $150

Maintaining your network and scaling your services are included in your monthly services and fees. However, when you need to make a significant change or upgrade to your computer network such as a cloud migration, replacing a server, setting up a new location, or configuring a new environment, that is considered a project. Projects are billed separately at a rate of $150/hr. Have a project? Contact us for a quote today!