FAQ

It’s easy to switch to Juern Technology! No other IT services company in Texas can touch our ability to seamlessly onboard new clients WITHOUT disrupting your workday. If you’re feeling like you’ve outgrown your current IT provider, or you suspect you are not getting the services you are paying for, then we can help solve your computer headaches.

We deliver fast, responsive support from Texas-based technicians when you need it while never talking over your head. With 85 percent of support requests resolved on the same day they are opened, you can get back on track faster.

We’re an award-winning cybersecurity company. In fact, we are the only TRUE cybersecurity firm in Texas that doesn’t outsource any of the important parts, and we can prove it too! We DO NOT nickel and dime you or sell you more (or less) than you need so you’re always protected.

We provide FLEXIBLE contracts (usually 24-month contracts or we also have a 12-month option at a slightly higher rate). We provide a 60-day 100% money-back guarantee if you’re not satisfied for any reason you don’t pay us a dime.

Onboarding.
New clients are guided through onboarding usually within 30 days of their contract start date.

Technology Alignment.
Once you are onboarded with our agents installed in your environment, backups of your data secured, and IT documentation started, our team will begin your Technology Alignment. We will audit your current technology and licensing to find what is dragging you down and what can be improved to gain efficiency.

Projects.
At this point, we will work with you to plan and execute projects needed to help you reach your business goals faster. We will meet with you quarterly to review your technology, and plan how to position you for greater growth.

Ongoing Support.
Our ongoing services will ensure your business runs smoothly, your data is protected, and your remote workers stay connected. You can count on our responsive Service Desk to be available whenever you need help.

Submitting a service request is easy, simply use one of these methods to open a request with our 24/7 Service Desk:

1. Call our Service Desk line to speak to a technician M-F from 7 am – 6 pm.
2. Email our Service Desk to create a ticket 24/7.
3. Login to our Service Desk desktop app to submit a support request 24/7.
4. Visit our website customer support page to submit an online form to request support 24/7.

On-site Support.
When you need someone in person to help you resolve a computer issue, we’ll be there right away. We give you transparency into everything we are doing to protect your business and any documentation we keep about your company’s network. Typically, our flexible contracts last 24 months and our contracts do not auto-renew.

Our staff of over a dozen knowledgeable technicians is dedicated to same-day ticket resolution, they never talk over your head, and they are happy to help day or night.

Unlike our competitors, we never outsource our Service Desk technicians and only hire local Texas-based professionals.

Yes! When our clients need help with something in person, like installing new hardware, we’ll send out one of our local technicians to help them right away. We don’t charge extra for this service as long as you are located within our service area. Onsite support is now included when you hire Juern Technology to support your IT network.

We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems. We’ll also give you a 60-day 100% money-back guarantee, if you’re not happy for any reason you don’t pay us a dime!

In general, our agreements last 24 months and you can expect to pay a monthly service and support fee for each computer that accesses your company’s network and each user with an email address.

Because your business is unique, we cannot provide generic pricing here. We work with each business to create a contract that is based on an in-depth evaluation of your company’s computer network, business goals, and level of IT support needed. New clients get unlimited support and can choose the advanced services they need.

Getting a quote is easy! Click here to book a free IT Discovery Call now.

We deliver IT services and IT support that includes:

• 24/7 responsive Service Desk with ticketing system
• Data backup and recovery
• Onsite support
• Setting up new employees
• Offboarding employees
• Ongoing proactive support
• Hardware purchasing
• Zero-trust cyber security
• Security awareness training for employees
• Secure remote access
• Excellent CIO advice you can trust
• Software licensing
• Password manager
• Technology that runs smoothly

We offer advanced services like:

• Advanced cybersecurity services
• Compliance services
• CMMC compliance services
• Virtual Chief Security Officer (vCSO) services
• Mobile Device Management service
• Employee monitoring services

We assist with projects such as:

• Moving your server, files, data, email, desktop, and applications off-site (cloud migrations).
• Moving your office to a new location, helping you plan and set up your networking to streamline your technology.
• Setting up a new VoIP phone system for your office.
• Setting up cool new tech for your conference room to impress clients.
• and more!

Juern Technology is uniquely positioned to protect small and medium-sized businesses from the latest cybersecurity threats like ransomware, viruses, and other malware. We are the only TRUE cyber security firm in Southern Texas that doesn’t outsource any of the important parts of cyber security, and we can prove it too!

We have invested hundreds of thousands of dollars in top cybersecurity tools to monitor and protect your data around the clock, so you can have the benefits of enterprise solutions at an affordable price.

Even with the staggering labor shortage, we never outsource our Service Desk, we only hire local Texas IT professionals. Unlike our competitors, we don’t outsource to another country to save money.

We’re dedicated to providing powerful protection against the tsunami of cybercrime aimed at small businesses and providing our responsive 24/7 local Service Desk with friendly customer service that exceeds expectations. We never sell a client more (or less) than they need and we won’t nickel and dime you.

We also include services that other IT companies charge for that can end up costing you thousands in extra fees! These bonus services include:

• Third-party vendor management
• Connection of printers to network and computers
• IT onboarding of new employees
• Offboarding terminated employees
• Assistance with purchasing hardware
• Password manager
• IT asset management/documentation system
• Cyber security awareness training for employees
• Easy-to-use desktop ticketing app

Maintaining your network and scaling your services are included in your monthly services and fees. However, when you need to make a significant change or upgrade to your computer network such as a cloud migration, replacing a server, setting up a new location, or configuring a new environment, that is considered a project. Projects are billed separately at a rate of $150/hr. Have a project? Contact us for a quote today!