QUICK, RESPONSIVE, EXPERT I.T. SUPPORT FOR YOUR BUSINESS

Smoke The Competition.
NEVER Waste Time Waiting For Inferior IT Support Again!

Real Client Testimonial:

The Value They Add To Our Company Is Extreme!

Juern Technology is a solid partner for IT managed services.  My relationship with Neal and Steve is professional, positive and has a current of trust that is rare in this part of the IT industry.  The work accomplished by their highly technical staff is exceptional.  Looking back, coping with the COVID-19 crisis has been less chaotic than I expected.  Looking forward, I see a long and beneficial relationship with Juern Technology.

DSSW was able to quickly transition to higher bandwidth fiber lines during the COVID-19 crisis.  This has proven to be a difficult task with other IT operators but was made simple with Juern Technology.

During the past 10 months, Juern Technology procured, imaged and deployed 100+ laptops all while deploying VPN technology, handling thousands of support requests efficiently and maintaining a consistently positive attitude. Difficult IT conversations are no longer difficult now that we’re working with Juern Technology!

The use of comprehensive security solutions for each workstation is keeping DSSW operational every day.  Juern Technology is strong in cyber security, IT operations, project management and compliance.

Bill Cochran
IT Strategist
Disability Services of the Southwest (DSSW)
San Antonio, Texas

YOU'RE BUSY.

You Shouldn’t Have To Wait In Vain For Your IT Guy To Start Living Up To Your Expectations.

Stop Getting Outpaced By The Competition...You Were Made To Thrive!

With Our Superior Help Desk Support, You Can Save Time, Stress Less, And Take Back Control

End Your I.T. Headache

Hand over all your IT problems to us. We specialize in making IT "invisible" for our clients - That means we make everything work the way it's supposed to without excuses or complexity.

Save Time

Eliminate chronic computer problems and get back to work faster with our local Help Desk’s quick response time of 3 minutes or less and our guaranteed response times to your most urgent needs.

Take Back Control

We don’t use “Geek Speak.” We’ll explain everything to you with “the heart of a teacher” and in plain English so it’s easy for you to understand your technology. And our helpful ticketing and documentation apps keep you in front of everything IT.

KNOW You’re Taken Care Of

Get the knowledgeable, friendly, helpful service you deserve, and stop worrying about technology holding you back. We'll meet with you every quarter to help you reach your business goals faster.

FREE FOR EVERY CUSTOMER!

Ticketing With Extreme Visibility

Our NEW Help Desk App for desktop gives you complete transparency so you ALWAYS know what's going on. With our user-friendly app you can:

  • Open a support ticket
  • See the status and progress on all open tickets
  • See how many support hours you've used this month
  • Easily pay your IT invoice

FREE FOR EVERY CUSTOMER!

Powerful I.T. Documentation Portal

Never lose important IT documentation again! With our Documentation Portal, you can see where we:

  • Keep tabs on the health of all network devices
  • Display that all security patches are up to date
  • Store all your IT passwords in one central location
  • Keep a close eye on hardware upgrades needed
  • Save software subscription information on vendors

We're A Transparent Partner You Can Trust.

You Deserve To Be 100% Satisfied With Your Help Desk Support.

  • Named Top IT Services Firm by Clutch.
  • Highly Rated IT Services Company Partnered With Top Technology Leaders Like Cisco, Microsoft, Dell, And Others.
  • Solid Reputation For Services Built On Over 9 Years' Experience.
  • Committed To Making Sure Business Owners Have The Most Reliable And Professional IT Services In Austin And San Antonio.

WE'RE LOCAL, Y'ALL!

OUR HELP DESK SUPPORT OPTIONS:

Phones Answered LIVE 7AM - 7PM | 24/7 Service

Unlimited Support

Unlimited-Help-Desk-Support

If you plan to completely outsource all your IT support and services to a managed IT service provider, and know your organization tends to have a high volume of service requests every month…this may be the best option for your growing business.

Limited Support

Limited-Help-Desk-Support

Companies with internal IT staff or with low-maintenance networks can do well with a limited amount of support hours. We’ll help you calculate how many support hours you’ll need with our “Help Desk Formula” so you only pay for what you need with a support plan tailored to your specific size.

Customized Support

Customized-Help-Desk-Support

If you prefer that your internal IT staff handle all service requests but would like to be able to escalate specific tickets regarding cybersecurity, server support, or special projects, you can get support on an only-as-needed basis for $150 per hour ($125 when you’re under contract).

Upgrade Your Help Desk In 3 Easy Steps.

We Promise To Inform And Guide You Every Step Of The Way.

Step 1.

Book A Consultation

Step 2.

Customize Your Support

Step 3.

Love Your Help Desk

Stop Getting Underserved And Maximize Your Productivity With Responsive, Transparent, Help Desk Support That Has Your Back 24/7

With Austin and San Antonio being two of the fastest-growing cities in the country, businesses of all sizes are being challenged with the rising complexity of IT systems and security. With Help Desk support tailored specifically for you, your employees will be able to get along with their day quicker and with less stress.

We know you don't want to be held back. In order to do that, you need to be able to get along with your day. The problem is the constant technology set-backs which makes you feel neglected by the one you rely on to take care of you. You're busy. You shouldn't wait in vain for your IT guy to live up to your expectations. It's unacceptable that you're unsatisfied with your support which is why we are 100% committed to making sure business owners have the most reliable and professional IT Service in Austin and San Antonio.

Not Ready To Upgrade Your Help Desk?

How Does Your I.T. Guy Stack Up?

Take This Quiz To Find Out:

  • Do they respond to emergencies in 30 minutes or less?
  • Are they easy to reach when you need them for non-emergencies?
  • Do they offer ongoing maintenance to keep your systems running smooth?
  • Do they proactively offer new ways to improve your network’s performance?
  • Do they provide detailed invoices that clearly explain what you are paying for?
  • Do they complete projects on time and under budget?
  • Do they follow up on your support requests quickly?
  • Do they offer a guarantee on their services?
  • Do they arrive on time and dress professionally?
  • Do they have other technicians on staff who are familiar with your network in case your regular technician goes on vacation or gets sick?
  • Do their technicians maintain current vendor certifications and participate in ongoing training?
  • Are you confident they aren’t learning on your time?
  • Do they give you their full attention rather than seeming constantly rushed?
  • Are they adamant about backing up your network and having a disaster recovery plan in place?
  • Do they offer to meet with you regularly to review your business plans, your network status and their own performance in supporting your company?
  • Do they provide frequent updates, status reports and follow-up calls and e-mails so you don’t have to manage their progress on projects?
  • Do they offer flat-rate or fixed-fee project quotes, rather than giving themselves a wide-open playing field with “time and materials”?

Fill Out The Form To
Claim Your 2 Hours
Of FREE Support

Juern Technology is an IT firm based out of San Antonio, Texas providing completely managed (and co-managed) IT services and security to small and mid-size businesses in Austin and San Antonio for over 9 years now. Named Top IT Services Firm by Clutch and specializing in delivering proactive IT support and services to businesses like yours with friendly, knowledgeable techs who put you at ease and resolve your IT problems quickly and efficiently. Juern Technology is the leader in hassle-free IT support that delivers the best value, dollar for dollar. No other IT services company in San Antonio can touch our fast response time of 3 minutes or less, personalized service with our local Help Desk, or our ability to deliver technology solutions that keep your projects on track, your remote workers connected, and your data safe. Juern Technology partners with the best most trusted third-party vendors in the industry such as Microsoft, Dell, Cisco, VMware, Datto, and ThreatLocker. You may have heard of some of our clients, including Meals on Wheels, Southwest Electrical Contracting Services, Disability Services of the Southwest, Ridout Barrett CPAs, and Valcor Commercial Real Estate.