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Are You a Small or Medium-Sized Business Struggling with IT? Gain a Superior Level of Managed IT Services for your San Antonio and Austin Business.

What Managed IT Services Do Growing Businesses Need?

Below we explore eight Managed IT Services that growth-minded CEOs and executives should familiarize themselves with when deciding to outsource.

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What Are Managed IT Services?

Most business owners are still unsure about what Managed IT Services actually are. Taking this into consideration, we define the term before digging into who these services are right for and how having external support can help your business.

Managed IT Services for San Antonio and Austin means outsourcing your IT department to a third-party Managed Services Provider, commonly known as an MSP. The entire IT facet of the company is handed over to the MSP and all responsibilities of the MSP are spelled out in the contract, or Service Level Agreement (SLA). Unlike the outdated break-fix model of IT support, these agreements typically last a period of at least 12 months. Small and mid-size businesses choose to outsource part or all of their IT to save on IT costs and to be completely confident that their network is 100% secured and properly backed up.

With our managed IT services for San Antonio and Austin, you’ll get 24/7 live help desk support, excellent advice you can trust, ongoing proactive support, next-level cybersecurity, and technology that runs smoothly WITHOUT complexity or excuses. Managed IT services is the secret to how small and mid-sized businesses make technology EASY, productive, and affordable.

In other words, employing managed IT services Austin or managed IT services San Antonio is like getting hours back in your day by eliminating costly downtime, chronic problems, slowness, and other computer headaches.

Managed IT Service vs Break-Fix

The biggest difference between having Managed IT Services support vs break-fix support is that with the old break-fix support model, you only get support after something breaks and it needs fixing.

There are a number of notable flaws within this break-fix model that Managed IT Services solve. For example, with a break-fix model there is a lack of 24/7 data security and backup, lack of proactive updating and security patching, and lack of technical support necessary to ensure vulnerabilities are eliminated, and a lack of active threat monitoring.

The break-fix model is reactive rather than proactive, leaving an opening for vulnerabilities.

Who Is Managed IT Services For?

Small to medium-sized businesses in Texas should choose a local Managed IT Services in Austin or Managed IT Services in San Antonio. Your company may be a good fit if you have experienced one or more of the following criteria:

  • If you operate a computer network with valuable company data.
  • If you have ever experienced a data breach.
  • If you rely on technology to run your business profitably.
  • Store personally identifiable employee/client information.

Some small to medium-sized businesses are tempted to think “that won’t happen to us, we’re just a small company. Who’d want to attack us?” And that is precisely what cybercriminals want you to think!

In fact, 43% of cyberattacks are now aimed at small businesses and over 60% of those small businesses typically go out of business within six months after the attack. It isn’t just about the financial impact, that can be great, a data break can impact your reputation and good name in your community as well. Some businesses simply can’t recover from the loss of client trust.

Statistics like these emphasize why Managed IT Services for San Antonio and Austin businesses are crucial.

What Does A Managed IT Services Contract Include?

In general, you can expect to pay a monthly service and support fee for each computer that accesses your company’s network. Your monthly invoice will usually include costs for monitoring, managing, and supporting the computer along with help desk support.

When contracting managed IT services for San Antonio and Austin you can also expect fees for monitoring, managing, and supporting other devices on your networks, such as servers, backup agents, and security appliances. Your monthly invoice should also include third-party service costs for local or cloud backups, Microsoft Office 365 subscriptions, email filtering, and other services specific to your business.

What won’t be included in your monthly invoice for your managed IT services are costs for project work that falls outside of the SLA such as email migrations that require moving data from one host to another, moving your business to a new location, network changes, and anything else that goes beyond maintaining your current IT environment.

What Do Managed Services for San Antonio and Austin Cost?

Although we never sell our clients less than they need, our pricing structure is flexible and tailored to each individual client, ensuring your business gets the exact IT support necessary so you never pay a dime for redundant services.

Since each individual client is different, we cannot provide generic pricing here. We work with each business to create a contract that is based on an in-depth evaluation of your company’s computer network and business goals.

So, how do we set ourselves apart from our competitors?

  • We DO NOT charge onboarding fees
  • We DO NOT charge extra for on-site support
  • We DO NOT nickel and dime you or sell you more than you need
  • We provide FLEXIBLE contracts (usually one-year contracts or we also have month-to-month options at a slightly higher rate)
  • We provide 60 days of UNLIMITED support at the beginning of your contract
  • We have a 100% money-back guarantee if you are dissatisfied after the first 30 days.

No matter what IT support your business requires, we genuinely care about you. We are committed to our customers and we are committed to providing small to medium-sized businesses with the most reliable, fast, and knowledgeable IT security and support in San Antonio and Austin.

You Were Born To Thrive.

Technology Shouldn’t Make You Less Efficient Or Stress You Out.

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Get A Better Way To I.T. With Juern Technology

Improve WorkFlow

Eliminate costly downtime, chronic problems, slowness, and other computer headaches for a faster workflow.

Increase Profits

Increase employee productivity by eliminating production bottlenecks and never pay for services or subscriptions you don’t need.

Enjoy Faster Response Times

Get fast, reliable expert advice you can trust, and be completely confident that your network is 100% secured and backed up properly.

Gain Peace Of Mind

Get fast, reliable expert advice you can trust, and be completely confident that your network is 100% secured and backed up properly.

We Understand Your Needs.

We Care About You And Your Team – We Don’t Just Care About Your Computers.

We care about you and the success of your business.

Top IT Services Company in Texas Award Stamp

Named Top IT Services Company by Clutch.

ThreatLocker Gold Partner Award Stamp

Award-winning Cybersecurity Company

Juern Technology Established in 2012 Stamp | Juern Technology

Solid Reputation Built On Over 11 Years’ Experience.

Highly Rated Managed IT Services in Texas Partnered With Top Technology Leaders

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Grow Fearlessly

See what other Austin and San Antonio executives are saying about our computer network services in Texas…

Fast Response And Excellent Communication

By far, Juern Technology’s responsiveness has been AMAZING as they work quickly to get to the bottom of any issue – I appreciate that tremendously.

Since Juern Technology transitioned our non-profit’s file storage to SharePoint, our team is no longer tethered to an on-premise server and we have the flexibility and freedom to work when and how we want. I enjoy the personal service Juern provides as a smaller agency.

I especially appreciate their technician’s willingness to communicate and work to make things seamless for our small to mid-sized non-profit. Relationships are important to us and Juern has gone out of their way to make that connection.

Randy McGibney Chief Operating Officer ChildSafe Randy McGibney Chief Operating Officer
San Antonio, Texas

Helpful, Personal, Always Available

As a growing commercial mortgage banking company, we have to stay focused on our business to be successful.

Since we started working with Juern Technology, we have benefited from a consistent level of support and they are always there the moment something goes wonky.  Their prompt customer service is just what our firm needs to stay productive and focused on our core business.

In a world of automation and indifference toward the customer, Neal and the staff of Juern Technology are the opposite.  They are helpful, personal, and always available to deal with any issue personally.

Kirk Oden Principal
Trinity Real Estate Finance
San Antonio, Texas

You Can Trust the Advice They Give You

When we started out needing IT Support, we originally worked with a gentleman who helped us with the basics.  As our company has grown and the need for higher security and compliance has increased, we needed a trust-worthy IT company that would listen to our needs, explain things in simple terms, and keep costs under control. 

Juern Technology has helped us increase our security, meet our compliance requirements, and keep our everyday IT systems running smoothly at a fair price.  If you are on the fence about hiring Juern Technology, sit down with them and have them listen to your concerns, they will answer your questions, and you will be able to trust the advice they give you.

Joan Lovejoy Principal (Retired) Trinity Real Estate Finance Joan Lovejoy Principal (Retired)
Trinity Real Estate Finance
San Antonio, Texas

Stop Getting Underserved And Dominate Your Industry With Smarter, Faster, Safer I.T. Service And Support

At Juern Technology we know you want to be a fearless dominator, but in order to accomplish that, you need a superior level of IT support. The problem is, there are too many computer problems interrupting your day, making you feel stuck and frustrated with your technology. We believe technology should not slow you down. We understand and we don’t just care about your computers; We care about the success of your business, which is why we were named a top IT services firm in Texas. No other IT services company in San Antonio can touch our fast response time of three minutes or less, personalized service with our local Help Desk, or our ability to deliver technology solutions that keep your projects on track, your remote workers connected, and your data safe.

Our Promise:

Let us help you, and we promise to meet with you quarterly, be clear and direct, make your technology work the way it’s supposed to, use no “geek-speak,” protect your revenue and reputation, provide proof your network is being backed up, have the “heart of a teacher,” document everything, give you extreme visibility into support tickets, be available to you 24/7, answer our phones with a live, local technician Monday through Friday from 7 am to 6 pm, and give you the confidence to grow fearlessly.

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