What Managed IT Services Do Small to Medium-Sized Businesses Need?

Below are 8 Managed IT Services that growth-minded CEOs and executives should familiarize themselves with when deciding to outsource IT.

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What Are Managed IT Services?

Most business owners are still unsure about what Managed IT Services actually are. Taking this into consideration, we'll go ahead and define it for you before digging into who they're for and how having these services can help your business.

Managed IT Services means outsourcing your IT department to a third-party Managed Services Provider, commonly knows as MSP. The entire IT facet of the company is handed over to the MSP and all the responsibilities of the MSP are spelled out in the contract, or Service Level Agreement (SLA). Unlike the outdated break-fix model of IT support, these are agreements typically agreed upon for a period of at least 12 months. Small and mid-size businesses choose to outsource part or all of their IT to save on IT costs and to be completely confident that their network is 100% secured and being backed up properly.

With our Managed IT Services you’ll get 24/7 live Help Desk support, excellent advice you can trust, on-going proactive support, next-level cybersecurity, and technology that runs smoothly WITHOUT complexity or excuses. It’s how small and mid-sized businesses make technology EASY, productive, and affordable.

In other words, having Managed IT Services is like getting hours back in your day by eliminating costly downtime, chronic problems, slowness, and other computer headaches.

Managed IT Service vs Break-Fix

The biggest difference between having Managed IT Services support vs break-fix support is that with the old break-fix support model, you only get support after something breaks and it needs fixing. With this type of support model, there is no one to monitor your network day and night making sure your data is secure and being backed up properly, no one is being proactive about updates and security patches leaving you vulnerable to attack, no one is standing by to help you with issues when they arise, and you don’t get the expert technical advice you need.

Who Is Managed IT Services For?

Small to medium-sized businesses will most likely need Managed IT Services if they meet at least one of the following criteria: they have a computer network with valuable company data, they’ve previously had a data breach, they rely on technology to run their business profitably, and/or they store employee/client personally identifiable information. Some small to medium-sized businesses are tempted to think “that won’t happen to us, we’re just a small company. Who’d want to attack us?” And that is precisely what cybercriminals want them to think! The headline statistic here is 43% of cyberattacks are now aimed at small businesses and over 60% of those small businesses typically go out of business within 6 months. Please do not underestimate the importance and likelihood of these threats.

What Does A Managed IT Services Contract Include?

You can expect to pay a monthly service and support fee for each computer that accesses your company’s network. Your monthly invoice will usually include costs for monitoring, managing, and supporting the computer along with help desk support. Other costs you can expect are for monitoring, managing, and supporting other devices on your networks such as servers, backup agents, and security appliances. Your monthly invoice should also include third-party service costs for local or cloud backups, Microsoft Office 365 subscriptions, email filtering, and other services that may be specific to your business.

What won’t be included in your monthly invoice for your Managed IT Services are costs for project work that falls outside of the Service Level Agreement such as email migrations that require moving data from one host to another, moving your business to a new location, network changes, and anything else that goes beyond maintaining your current IT environment.

What Do Managed IT Services Cost?

Although we never sell our clients less than they need, our pricing structure is flexible and tailored to each individual client, ensuring your business gets the exact IT support needed so you never pay a dime for unnecessary services. Since each individual client is different, we cannot provide specific pricing here and each contract is based on an in-depth evaluation of your company’s computer network and business goals. So, how do we set ourselves apart from our competitors?

  • We DO NOT charge onboarding fees
  • We DO NOT charge extra for on-site support
  • We DO NOT nickel and dime you or sell you more than you need
  • We provide FLEXIBLE contracts (usually one-year contracts or we also have month-to-month options at a slightly higher rate)
  • We provide 60 days of UNLIMITED support at the beginning of your contract
  • We have a 100% money-back guarantee if after the first 30 you are dissatisfied

No matter what IT support your business requires, we genuinely care about our customers and are committed to providing small to medium-sized businesses with the most reliable, fast, and knowledgeable IT security and support in San Antonio.

How Managed IT Services Provider, Juern Technology
Can Help Your Business
Save Money And Reclaim Hours
Back In Your Day

Get More Done

Eliminate costly downtime, chronic problems, slowness, and other computer headaches for a faster workflow.

Be More Profitable

Increase employee productivity and eliminate unnecessary and unneeded IT expenses.

Gain Peace Of Mind

Get fast, reliable expert advice you can trust, and be completely confident that your network is 100% secured and backed up properly.

Our Promise:

Let us help you and we promise to meet with you quarterly, be clear and direct, make your technology work the way it’s supposed to, use no “geek-speak”, protect your revenue and reputation, provide proof your network is being backed up, have the “heart of a teacher,” document everything, give you extreme visibility into support tickets, be available to you 24/7, answer our phones with a live, local technician Monday through Friday from 7 am to 7 pm, and give you the confidence to grow fearlessly.

Managed-IT-Services-fearless-dominator

Become A Better Leader And Fearless Dominator

Get a superior level of IT support for your growing San Antonio business.

We Understand, And We Don’t Just Care About Your Computers.
We care about you and the success of your business, which is why we were named Top IT Services Firm in Texas by Clutch.

Here's How We Do It:

 Consult
With Us

Customize
Your Service

 Grow
Fearlessly

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