Managed IT Services in Texas

What Are Managed IT Services?

Most business owners are still unsure about what Managed IT Services actually are. Taking this into consideration, we define the term before digging into who these services are right for and how having external support can help your business.

Managed IT Services for San Antonio and Austin means outsourcing your IT department to a third-party Managed Services Provider, commonly known as an MSP. The entire IT facet of the company is handed over to the MSP and all responsibilities of the MSP are spelled out in the contract, or Service Level Agreement (SLA). Unlike the outdated break-fix model of IT support, these agreements typically last a period of at least 12 months. Small and mid-size businesses choose to outsource part or all of their IT to save on IT costs and to be completely confident that their network is 100% secured and properly backed up.

With our managed IT services for San Antonio and Austin, you’ll get 24/7 live help desk support, excellent advice you can trust, ongoing proactive support, next-level cybersecurity, and technology that runs smoothly WITHOUT complexity or excuses. Managed IT services is the secret to how small and mid-sized businesses make technology EASY, productive, and affordable.

In other words, employing managed IT services Austin or managed IT services San Antonio is like getting hours back in your day by eliminating costly downtime, chronic problems, slowness, and other computer headaches.

Managed IT Service vs Break-Fix

The biggest difference between having Managed IT Services support vs break-fix support is that with the old break-fix support model, you only get support after something breaks and it needs fixing.

There are a number of notable flaws within this break-fix model that Managed IT Services solve. For example, with a break-fix model there is a lack of 24/7 data security and backup, lack of proactive updating and security patching, and lack of technical support necessary to ensure vulnerabilities are eliminated, and a lack of active threat monitoring.

The break-fix model is reactive rather than proactive, leaving an opening for vulnerabilities.

Who Is Managed IT Services For?

Small to medium-sized businesses in Texas should choose a local Managed IT Services in Austin or Managed IT Services in San Antonio. Your company may be a good fit if you have experienced one or more of the following criteria:

• If you operate a computer network with valuable company data.
• If you have ever experienced a data breach.
• If you rely on technology to run your business profitably.
• Store personally identifiable employee/client information.

Some small to medium-sized businesses are tempted to think “that won’t happen to us, we’re just a small company. Who’d want to attack us?” And that is precisely what cybercriminals want you to think!

In fact, 43% of cyberattacks are now aimed at small businesses and over 60% of those small businesses typically go out of business within six months after the attack. It isn’t just about the financial impact, that can be great, a data break can impact your reputation and good name in your community as well. Some businesses simply can’t recover from the loss of client trust.

Statistics like these emphasize why Managed IT Services for San Antonio and Austin businesses are crucial.

What Does A Managed IT Services Contract Include?

In general, you can expect to pay a monthly service and support fee for each computer that accesses your company’s network. Your monthly invoice will usually include costs for monitoring, managing, and supporting the computer along with help desk support.

When contracting managed IT services for San Antonio and Austin you can also expect fees for monitoring, managing, and supporting other devices on your networks, such as servers, backup agents, and security appliances. Your monthly invoice should also include third-party service costs for local or cloud backups, Microsoft Office 365 subscriptions, email filtering, and other services specific to your business.

What won’t be included in your monthly invoice for your managed IT services are costs for project work that falls outside of the SLA such as email migrations that require moving data from one host to another, moving your business to a new location, network changes, and anything else that goes beyond maintaining your current IT environment.

What Do Managed Services for San Antonio and Austin Cost?

Although we never sell our clients less than they need, our pricing structure is flexible and tailored to each individual client, ensuring your business gets the exact IT support necessary so you never pay a dime for redundant services.

Since each individual client is different, we cannot provide generic pricing here. We work with each business to create a contract that is based on an in-depth evaluation of your company’s computer network and business goals.

So, how do we set ourselves apart from our competitors?

• We DO NOT charge onboarding fees
• We DO NOT charge extra for on-site support
• We DO NOT nickel and dime you or sell you more than you need
• We provide FLEXIBLE contracts (usually one-year contracts or we also have month-to-month options at a slightly higher rate)
• We provide 60 days of UNLIMITED support at the beginning of your contract
• We have a 100% money-back guarantee if you are dissatisfied after the first 30 days.

No matter what IT support your business requires, we genuinely care about you. We are committed to our customers and we are committed to providing small to medium-sized businesses with the most reliable, fast, and knowledgeable IT security and support in San Antonio and Austin.