Your business depends on your IT systems. We’re confident that we are the only IT services, IT support, or tech consulting company in San Antonio and Austin that provides these benefits to your business.

Here are the reasons you can depend on Juern Technology to keep you and your business up and running:

  • Fast Response Times. We respond to support calls in 3 minutes or less. We answer our phones LIVE so you get connected directly to a technician who will immediately start working on your request whenever you need help.
  • Dedicated To Same-Day Ticket Resolution. Over 85 percent of support tickets are resolved the same day they were opened. The average time it takes to resolve a ticket is two hours compared to the 2 to 3 days it takes most smaller IT companies.
  • We Help Businesses Complete Their Projects On Time. Ever had a delay on a large project or bid due to technical problems? We understand just how much that affects your productivity, your bottom line, and your reputation. Ever ask your IT company for a project and waited months before they started it? We have proven processes that we have perfected over 10 years to help us quickly and seamlessly execute complex projects like cloud migrations and large network upgrades. Read the testimonials from our clients, they speak for themselves about just how good we are at solving problems quickly and keeping you on track with your projects.
  • We Enable Remote Workers To Get The Job Done. When we are introduced to new clients, we often see employees who are hindered by roadblocks when they try to get work done in the field or when traveling. Usually, it’s because the process to log in to systems isn’t working or is too complicated to be used reliably. Our remote access solutions are both simple and secure. Let us solve your remote worker headaches, once and for all.
  • LOCAL Help Desk. We will never outsource our Help Desk to another country like many IT companies do. We ALWAYS answer our phones live from 7 AM - 6 PM and are ready to help relieve your IT stress 24/7. We have over a dozen knowledgeable technicians who live right here in the heart of Texas. We get the problems solved faster with techs that are easy to work with and happy to help!
  • We Operate Like An Extension Of Your Team. When companies are looking to outsource their IT, they are usually concerned that they may be creating new hurdles for their staff to navigate. We provide a more seamless experience by getting to know your key employees and we create EXTENSIVE documentation of ALL your IT systems, so both your staff and our staff are working from the same knowledge base. This allows our team and your team to stay in sync and work great together.
  • We Are Your Virtual CIO. We meet with you quarterly to continue aligning your technology to help you reach your business goals faster, get your feedback on what is working and what is not working so we can make immediate improvements, and plan how to position you for greater growth by making technology an asset for your business. We’ll help you assess your technology and match it to your needs. We never suggest solutions that are not in line with your goals, instead, we focus on helping you be proactive about the future of your technology with expert advice you can TRUST.
  • High Technical Understanding/Competency. Less than 1% of our repairs are reworked or recurring issues. Our experts seek advanced knowledge and certifications in their field and are all on an advanced learning track that grades their progress and rewards them for their achievements and certifications. No other IT company in San Antonio or Austin can match our expertise in the latest, most efficient technology solutions for medium-sized businesses.
  • Leading Experts In Cybersecurity. Unlike most IT companies, we specialize in cybersecurity and are an award-winning cybersecurity firm. We’re also known as a Managed Security Services Provider (MSSP). That means we are uniquely positioned to help protect medium-sized businesses from data loss, ransomware, downtime, and loss of revenue and reputation at a MUCH greater scale than any other IT services provider.
  • Around-The-Clock Threat Monitoring And Response. Proactive monitoring of your systems to protect your organization from the latest cyber threats like unauthorized access to your company data that leads to ransomware. We deliver reports that show you what threats we’ve stopped from affecting your environment so you can be 100% sure we are protecting you.
  • Zero-Trust Cybersecurity Solutions. We have a better understanding than our competitors of cyber threats in the modern workplace, endpoint protection, and how to prevent you from being a sitting duck for hackers. We use zero-trust security layers like whitelisting, application control, and other solutions that deny access to anything in your environment that is not preapproved.
  • Daily Proof Your Backups Are Working And Restorable. Get verified backups that provide proof that your network is being backed up and can quickly be restored in minutes in the event of a disaster. We send you screenshots daily of each tested backup to report its success.
  • We Scan Your IT Environment For Threats. At least once a quarter we hunt for spyware, malware, and viruses hiding in your IT network that MOST antivirus tools and software can’t detect or won’t remove. We’ll scan your network for vulnerable accounts, and check to see if your company credentials are for sale on the Dark Web. We perform weekly penetration testing because vulnerabilities are discovered daily, if you’re not finding them, you can bet the hackers will.
  • We Include Services Other IT Companies Charge For. Underpaying can end up costing you more in the long run.  Never ask how much someone charges for IT services, ask “What do I get for the money?” We include valuable services like managing your third-party vendors, making sure your copier is set up to print, onboarding and offboarding employees, purchasing new hardware, free password manager, free IT inventory documentation portal, free cybersecurity awareness training, and an easy-to-use desktop app where you can open a ticket, pay your bill, or view your IT support dashboard.
  • Servicing Medium-Sized Businesses. We partner with organizations that have between 50 and 1,000 computers in the San Antonio and Austin metro areas (even if you have internal IT) who are looking to fill the gaps in their IT or simply outsource all their IT services, IT support, and cybersecurity needs. Our industries of focus for over 10 years are construction, non-profit, commercial real estate, and healthcare.
  • Easy To Work With. No long-term contracts, friendly customer service that exceeds expectations and leaves you completely satisfied with each request, and we work around your schedule for projects and maintenance, so your workday isn’t being disrupted.
  • We Communicate Better Than Our Competitors. One of the things our clients say the most about us is just how well we communicate complex technical issues in terms they can understand and make quality business choices. You won’t get any GEEK SPEAK from us, just easy-to-understand language that gives you the information you need to move your business forward.
  • Easy-To-Use Desktop Ticketing App. Open or review company Help Desk tickets, pay your bill, or view the support dashboard that gives you full transparency into the devices we are managing for you. It’s a convenient location where you can work with us and view all your IT environment information.
  • Help With Purchasing Computers And Other Hardware. We take all the hard work out of buying new computers and hardware. We help you build value in your company and keep your technology current by guiding you through hardware purchases, so you never regret a purchase ever again. Unlike other IT companies, we won’t make suggestions before understanding your specific needs and requirements. We fight harder and do the research to get you the best value on technology purchases and we will leverage our buying power with top vendors like Dell, Lenovo, and Microsoft to get the best pricing for our clients.
  • Extreme Transparency. We show you what we’re doing and build you a documentation portal you can access that contains all your IT information in one convenient location. We don’t keep your information hostage like other IT companies will. We give you full access and visibility into how we help you improve and protect your business so you’re never in the dark.
  • Quick Response – Emergency response time is one hour or less guaranteed. A live person will answer your call, or you can enter a service ticket yourself online with our streamlined service ticket system. We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.
  • Reputable - Juern Technology has been around since 2012, a respected leader in the community and the industry. Our proudest accomplishment is the large number of long-term clients who year after year put their trust in us.
  • Experienced - We hire only seasoned, professional technicians with at least 5-10 years experience and usually many more. We provide our technicians with continuing education opportunities on a regular basis to allow them to stay current with the latest technology. We won’t be sending out warm bodies to train on your dime!
  • Business Savvy - We design, evaluate, and justify technology solutions from a thorough understanding of the business benefit for your company.
  • One Stop Shop – We handle all aspects of your IT infrastructure including hardware and software management, vendor relationships for your internet connectivity, website management, and maintenance renewals, and any other related technology needs. We focus on your IT so you can focus on your business.
  • Proactive – Our service philosophy is proactive, not reactive. With state-of- the-art network monitoring and management, we manage your network 24/7 to identify issues and address them BEFORE they become problems, rather than putting out fires.
  • Comprehensive Project Management – Our extensive experience managing all types of complex projects means we will handle every detail and coordinate all vendors so you can rest assured that your project will be completed on time and on budget.
  • No Geek Speak – You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.
  • 100% Satisfaction Guarantee – We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.
  • 30-Day Risk-Free Trial Period. We're so sure you'll love your decision we'll give you 30 days to try our services for FREE so you can have the confidence you made an excellent choice choosing Juern Technology as your IT services provider.